Ryan Salazar interviews Ted Korte. They discuss how Qligent moved from monitoring QoS/QoE to data analytics. They discuss how big data is leveraged for AI on the production side and on the viewer experience side. Qligent specializes in technology to help prevent churn, identify silent sufferers and predict service availability issues before they happen. Learn how can broadcasters and content providers be competitive by adopting technology and lead with superior quality.